Custom Tailoring Policy

This Agreement for the provision of clothing sewing services is a public offer of Karina Fienn TIN 611902286105, hereinafter referred to as the "Contractor", expressing the intention to conclude with individuals and legal entities, individual entrepreneurs, hereinafter referred to as the "Customer", hereinafter collectively referred to as the "Parties", a public offer agreement for the provision of clothing sewing services, containing all essential conditions.

1.1. Offer - this public offer agreement for the provision of custom tailoring services, published on the Internet at: https://karinafienn.com/
1.2. Acceptance of the offer - full and unconditional acceptance of the offer by performing the actions specified in clause 1.9 of the offer. Acceptance of the offer creates the contract.
1.3. Contract - an agreement between the "Contractor" and the "Customer" for the provision of custom tailoring services, which is concluded by accepting the offer.
1.4. Customer - a person who has applied to the "Contractor" for the provision of custom tailoring services in accordance with the terms of this Agreement.
1.5. Contractor - provides the "Customer" with custom tailoring services within the framework of the Agreement.
1.6 Custom tailoring is the process of tailoring clothes at the individual request of the "Customer" based on the samples presented in the catalog on the website https://karinafienn.ru/. When placing an order, the "Customer" is obliged to provide their measurements, color, style and article of the selected model, as well as individual wishes for the product.
1.7 Application for custom tailoring is an application for custom tailoring submitted on the official website of the "Contractor"
1.8 Website is an information resource of the "Contractor" located on the Internet at: https://karinafienn.ru/
1.9 Acceptance of the terms of the Agreement - the actions of the "Customer" to accept the terms of this Agreement are expressed in a request for the size and indication of personal data (size and phone number). When going to the official website of the "Contractor", the "Customer" is obliged to familiarize themselves with the terms of the presented offer agreement. With these actions of the "Customer", the acceptance of the terms of the agreement is considered to have taken place, and the agreement is considered to be concluded by the "Parties".
1.10 Payment date — receipt of funds to the current account of the “Contractor”.
1.11 Product — clothing tailored to the individual order of the “Customer”.

2.1 The subject of this public offer agreement is the provision of custom tailoring services by the "Contractor" in accordance with the application of the "Customer" completed and sent on the official website of the "Contractor" https://karinafienn.com/
2.2 The "Contractor" undertakes to provide the "Customer" with custom tailoring services within the timeframes specified in the agreement and on the basis of the application.
2.3 The "Customer" undertakes to make payment in compliance with the form and procedure of settlements and to perform all necessary actions in accordance with this public offer agreement.

3.1 The "Customer" intending to enter into a public offer agreement with the "Contractor" must accept the offer, in other words, perform the actions specified in paragraph 1.9 of the agreement.
3.2 The “Customer” provides information about himself on the website https://karinafienn.com/ necessary for sewing clothes.
3.3 The "Contractor" manufactures products based on the data provided by the "Customer". The "Contractor" carries out individual tailoring of clothes from its own material and accessories.
3.4 The "Customer", when forming an application, pays the cost of the ordered services of the "Contractor" by bank transfer via the generated link with the invoice received.
3.5 After the order is paid for on the website https://karinafienn.com/ by the "Customer", the "Contractor" carries out individual tailoring of clothes based on the data provided by the "Customer".
3.6 The term of rendering services for each application of the "Customer" is agreed upon by the "Parties" individually and, depending on the complexity, may be extended.

4.1. The "Contractor" has the right to:
4.1.1 At its own discretion, change the cost and terms of services. In this case, the "Parties" are guided by the fact that the new cost does not apply to goods already paid for by the "Customer".
4.1.2 Require the "Customer" to make timely and full payment for services rendered by the "Contractor" in accordance with this Agreement;
4.2. Obligations of the "Contractor":
4.2.1 Strictly comply with the terms of this Agreement.

5.1 Obligations of the "Customer":
5.1.1 Before taking actions aimed at concluding the Agreement, familiarize yourself with the content and terms of this public offer agreement, prices and conditions located on the "Contractor's" website.
5.1.2 Strictly comply with the terms of this Agreement.
5.1.3 Provide the "Contractor" with the information requested by it, namely: your measurements, the color of the selected product, style, model, individual wishes, as well as other data necessary for the "Contractor".
5.1.4 Agree with the "Contractor" on the material, fittings of the product, as well as other data necessary for individual tailoring of clothes according to the specific parameters of the "Customer".
5.1.5 Pay for the services of the "Contractor" in the manner and within the timeframes stipulated by the Agreement.
5.1.6 Provide the "Contractor" with reliable information necessary for the fulfillment of obligations under the Agreement.

6.1 The cost of goods and services is indicated on the website of the "Contractor" under this agreement, or is determined specifically for each application for each "Customer", based on the volume of services, cost of materials and other components.
6.2 Payment to the “Contractor” is made by bank transfer on the website or via a link generated by the “Contractor”.
6.3 “The Customer” agrees to receive a payment receipt under the “Full payment” category at the time of payment of the full cost of the goods.
6.4 The cost of services formed on the website may be changed by the "Contractor" unilaterally without notifying the "Customer". These changes are posted on the website and come into force immediately after posting. At the same time, the new cost does not apply to services already paid for.
6.5 The "Contractor", in agreement with the "Customer", may change the formed price, either up or down, due to variations in complexity, volumes, terms and other conditions.

7.1 The Agreement is considered concluded and comes into force from the moment the "Customer" performs the actions specified in clause 1.9 of the Agreement and is valid until the "Parties" have fully fulfilled their obligations.
7.2 The obligations of the "Contractor" are considered fully fulfilled at the moment the finished product is transferred to the "Customer".
7.3 The obligations of the "Customer" are considered fully fulfilled upon full payment of the funds specified in the order.

8.1 In case of delivery of an order of inadequate quality, the "Customer" has the right to refuse the product at the time of delivery and immediately notify the "Contractor" about it by e-mail order@karinafienn.com
8.2 Returns are not possible for custom-made items with individual measurements of the customer. Returns are possible for finished products of standard sizes within 7 calendar days after receiving the order. If you have any problems, please contact me and I will try to help you.
8.3 The presence of holes, stains, snags on the product is considered inadequate quality. In this case, the product is subject to return or exchange for a similar product of adequate quality. The "Customer" sends such a product by mail to the "Contractor".
8.4 In case of detection of a defect, the "Customer" is obliged to notify the "Contractor" within 3 (three) calendar days from the date of delivery of the product.
8.5 The period for consideration of the application for a refund for the product occurs within 10 (ten) business days (excluding weekends and holidays) and begins from the moment the "Contractor" receives the returned product.
8.6 It is necessary to take into account the specifics of purchasing goods remotely: it is impossible to see and evaluate all the advantages and disadvantages of a particular product. The color shade of the product may differ from that shown in the photo, including depending on the settings of your computer monitor. Different manufacturers do not always have the same shade of the same color, and, for example, the color white may differ from one manufacturer to another. Even for one manufacturer, the color shade may differ depending on the batch of goods, there may also be minor differences in the shade of the color of different parts of the same product. The indicated discrepancies in color are not a defect and are explained by the technological features of production. The characteristics, configuration and color scheme of the product may be changed by the manufacturer depending on the delivery series without prior notice. Colors on the monitor may differ from real colors! The color of the material may differ in tone depending on the settings of your monitor! Therefore, when choosing a product, you cannot rely solely on the colors you see on the site!

9.1 The "Contractor" guarantees to provide complete and accurate information to the "Customer" within the framework of this agreement.
9.2 The "Customer" guarantees the completeness and accuracy of the information provided to the "Contractor" within the framework of this agreement.
9.3 The "Contractor" is not responsible for the information provided by the "Customer" in public form.
9.4 The "Contractor" is not responsible for the improper use of the products purchased by the "Customer" on the basis of this Agreement.
9.5 The "Parties" undertake to keep confidential the commercial, financial and other confidential information received from the other "Party" during the performance of this agreement.
9.6 The "Customer" confirms and agrees that before ordering the service, he was familiarized and informed in full about the quantitative and qualitative characteristics of the service, is independently responsible for his choice and confirms his consent to the provision of services and the absence of claims against the "Contractor" in the future.
9.7 During the period of waiting for the finished product to be transferred to the "Customer", circumstances beyond the control of the "Contractor" may arise, as a result of which the period for transferring the finished product to the "Customer" is extended. Such circumstances include cases related to:
- changes in the terms of transportation of the finished product due to the fault of the transport company;
- changes in the terms of individual tailoring of the product due to volume and/or complexity;
- changes to the individual application for the product being manufactured;
- absence of the necessary materials, fittings in the warehouse.
In cases where such circumstances arise, they are perceived by the "Parties" as force majeure circumstances and this is not an intentional or careless action of the "Contractor". In this case, the period for transferring the finished product to the "Customer" is postponed without the "Contractor" paying any material or other sanctions. The "Contractor", in order to fulfill the contract as soon as possible, undertakes to take all necessary measures for the proper fulfillment of the contract, which will reduce the time for transferring the finished product to the "Customer".

10.1 Any of the "Parties" to this Agreement shall be released from liability for its breach if such breach was a consequence of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the "Parties" could neither foresee nor prevent by reasonable measures. Force majeure circumstances include events that the "Parties" cannot influence, such as: earthquakes, floods, fires, hurricanes, as well as riots, civil unrest, strikes, acts of government bodies, military actions of any nature that prevent the performance of this Agreement, as well as power surges and other circumstances that lead to the failure of the technical equipment of any of the Parties to the Agreement.

11.1 All appendices to this Agreement are an integral part thereof. In the absence of mention of appendices in the Agreement, such appendices are considered an integral part thereof.
11.2 In the event of a change in the addresses, payment details, addresses and communication channel numbers of the "Parties" during the term of this Agreement, the "Party" whose details have changed is obliged to notify the other "Party" in writing within 3 (three) business days from the date of such changes. The "Contractor" has the right to post information about the changes on the official website, without notifying the "Customer" in writing.
11.3 Each of the "Parties" is obliged to immediately notify the other of any events and/or circumstances known to it that may negatively affect the timely and proper fulfillment by this party of its obligations under this Agreement.
11.4 The "Contractor's" website https://karinafienn.com/ and all its contents are the intellectual property of the "Contractor".